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Game Truck Policies

At Rolling Video Games of Columbia, we aim to provide a fun, safe, and enjoyable gaming experience for all our customers. To ensure the best possible event, please review our policy statements below:

Booking and Cancellation Policy

Booking:

  • A 50% deposit is required at the time of booking to secure your date and time. 

  • Full payment must be received prior to the event.

Cancellation:

  • Cancellations made 14 days or more before the event will receive a full refund of the deposit.

  • Cancellations made within 14 days of the event will forfeit the deposit.

  • In the event of severe weather or other unforeseen circumstances, we will work with you to reschedule your event.

Severe/Inclement Weather Policy

Weather Monitoring

  • Our team closely monitors weather forecasts leading up to your event to ensure the safety of all participants.

  • In the event of severe weather warnings (e.g., thunderstorms, heavy rain, snowstorms, high winds), we will contact you as soon as possible to discuss the situation.

Rescheduling Policy

  • If severe or inclement weather is forecasted, we will work with you to reschedule your event to the next available and convenient date.

  • Rescheduling due to severe weather will be done at no additional cost to you.

Cancellation Policy

  • If rescheduling is not possible and the event must be canceled due to severe weather, a full refund of the deposit will be provided.

  • Cancellations due to severe weather can be made up to the day of the event without any penalty.

On-Site Weather Considerations

  • If severe weather occurs during the event, our game coaches will assess the situation and may pause or terminate the event if safety is compromised.

  • We will follow local safety guidelines and advisories to ensure the protection of all participants.​

Safety and Supervision Policy

  • Our game coaches are trained to supervise and ensure a safe gaming environment.

  • All participants must follow the instructions of our game coaches at all times.

  • We reserve the right to remove any participant who is behaving in a disruptive or unsafe manner.

Equipment Care Policy

  • Our equipment is regularly sanitized and maintained to ensure a clean and safe environment.

  • Participants are expected to treat the equipment with respect and care.

  • Any intentional damage to the equipment caused by participants will be the responsibility of the event organizer.

Age-Appropriate Content Policy

  • We offer a wide range of games suitable for all ages.

  • Our game coaches can provide recommendations for age-appropriate games.

Food and Drink Policy

  • To maintain the cleanliness of our game truck, we ask that no food or drinks be consumed inside the game truck.

Parking and Accessibility Policy

  • Our game truck requires a safe and accessible parking space. The truck and trailer together is about 55 feet long. Please ensure there is adequate space for the truck to park and set up.

  • We need a flat surface to park and may require permission to park on certain properties (e.g., parks or schools).

COVID-19 Policy

  • We adhere to all local and state guidelines regarding COVID-19 safety measures.

  • Our game truck is regularly sanitized, and hand sanitizers are available for use.

  • Masks are recommended but not required inside the game truck.

Social Media Privacy Policy

We respect your privacy and are committed to protecting your personal information. This Social Media Privacy Policy outlines how we handle any personal data collected or shared through our social media platforms.

Information Collection

  • Personal Data: We may collect personal information such as names, email addresses, phone numbers, and other contact details when you interact with us on social media (e.g., by participating in contests, promotions, or messaging us directly).

  • Content: Any photos, videos, comments, or other content you share on our social media pages may be visible to the public, depending on your privacy settings and the platform’s policies.

Use of Information

  • Communication: We use your contact information to respond to your inquiries, provide customer support, and communicate important updates about our services.

  • Marketing and Promotions: With your consent, we may use your personal information to send you promotional materials, special offers, and updates about our services.

  • Content Sharing: Any photos or videos you tag us in or share on our social media pages may be reposted on our platforms for promotional purposes, with appropriate credit given to you.

Third-Party Platforms

  • Social Media Services: Our social media pages are hosted by third-party platforms (e.g., Facebook, Instagram, Twitter) that have their own privacy policies. We encourage you to review the privacy policies of these platforms to understand how they handle your data.

  • Third-Party Links: Our social media pages may contain links to other websites or services. We are not responsible for the privacy practices or content of these third-party sites.

Data Security

  • We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

  • While we strive to protect your personal data, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

Your Rights

  • Access and Correction: You have the right to access, correct, or delete any personal information we have collected from you on our social media pages. Please contact us if you wish to exercise these rights.

  • Consent Withdrawal: You can withdraw your consent for us to use your personal information for marketing purposes at any time by contacting us or adjusting your preferences on the social media platform.

Changes to This Policy

  • We may update this Social Media Privacy Policy from time to time. Any changes will be posted on this page, and we will notify you of significant changes through our social media platforms.

Contact Us

If you have any questions or need further clarification on our policies, please don’t hesitate to contact us:

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Thank you for choosing [Your Game Truck Business Name]. We look forward to providing a fun and memorable gaming experience for your event!

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